Shipping & Compliance, Returns & Warranty Policy

Damaged Merchandise

If a package has been damaged in shipping and the damage is apparent when it arrives at your door, please refuse the delivery. If you have already accepted a package and then discover it has been damaged, contact Talos Devices at support@talosdevices.com immediately. Save all paperwork and packing material with the damaged goods — the carrier may wish to inspect them before processing the claim. Please do not return damaged-in-shipment merchandise yourself; doing so could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

All products purchased directly from Talos Devices are checked for performance and functionality prior to shipment. If you believe you have received defective merchandise, please email support@talosdevices.com for return instructions. A customer service representative will help you determine the appropriate procedure. Defects found after RMA inspection fall under the manufacturer's limited warranty; if the product is found to be non-defective, you are responsible for repair and shipping fees.

Lost Packages

If you believe a package has been lost in transit, please email support@talosdevices.com with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise once Talos Devices obtains the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will send the missing part from our stock as appropriate. In accordance with a manufacturer's request, we may direct your inquiry to the manufacturer.

Compliance

Talos Devices makes best efforts to screen orders against the Denied Persons and Denied Entities lists, and uses UPS screening in addition to its own restricted list for high-risk locations and fraud reduction.
If abnormal or suspicious activity is detected, Talos Devices will investigate and reevaluate the transaction. Indicators include shipping/billing mismatches, IP address flags, multiple orders in a short period, and unusual customer requests. Requests to change customs values are denied, and the associated order may be canceled.

Fund Prevention

Chargebacks

Talos Devices follows up on and documents every chargeback, works to discover additional information, and may file a police report. When fraud rings are discovered, Talos Devices notifies the U.S. Postal Inspection Service and UPS fraud-prevention teams.

Record Keeping

Five years of Shipper's Export Declarations (SEDs) are retained and available through UPS Paperless.
Complete order history is retained for all orders placed.

Returns

Building a high-performance propulsion or robotic system is complex. The customer is solely responsible for verifying that the selected products are compatible with and suitable for the final aircraft or system. Once compatibility is confirmed, you may proceed with your order. Due to the nature of these products, Talos Devices cannot control quality or performance after products are sold and delivered. Therefore, all device sales are final, except that you may be eligible to request a return if the returned products meet the applicable RMA terms and conditions.

Warranty

Talos Devices offers a limited warranty against defects in materials and workmanship under normal use. For UAS commercial or industrial applications, once a BLDC product is installed and powered, regardless of use, it is no longer covered by the standard warranty. Inspect your product thoroughly within 10 business days of arrival. Report any physical damage immediately, retain all packaging and damaged parts, and take clear photographs. You may reject the package if delivery damage is evident and contact your account advisor.
For Talos Devices BLDC products, the warranty period is 90 days from the date of product arrival, unless otherwise stated on the packaging or in the user manual.

BLDCs — Limited Warranty

Talos Devices offers a limited warranty against defects in materials and workmanship under normal use. For UAS commercial or industrial applications, once a BLDC product is installed and powered, regardless of use, it is no longer covered by the standard warranty. Inspect your product thoroughly within 10 business days of arrival. Report any physical damage immediately, retain all packaging and damaged parts, and take clear photographs. You may reject the package if delivery damage is evident and contact your account advisor.
For Talos Devices BLDC products, the warranty period is 90 days from the date of product arrival, unless otherwise stated on the packaging or in the user manual.

Warranty Conditions

Warranty Exclusions

Turbines — Lifetime Limited Warranty

Component Protection

Covers all components of the turbine with the exception of the glow plug. Components of the turbine are limited to those parts that, when combined and assembled, result in a complete turbine engine.

Repairs

All warranty repairs of covered components must be made with service parts or manufactured parts authorized by Talos Devices. In some cases, the use of Talos Devices remanufactured parts is at the discretion of Talos Devices.

Care of Turbine

Your turbine must be properly operated and maintained in accordance with the operation manual received with each turbine. Recommended maintenance schedules must be adhered to. It is your responsibility to ensure that all scheduled maintenance is performed and that materials used meet Talos Devices' specifications. Failure to have scheduled maintenance performed as specified in the operator's manual will invalidate warranty coverage on parts affected by the lack of proper operation and maintenance. The turbine must be operated with a FOD screen.

Transferability

This warranty is not transferable.

Exclusions to the Limited Lifetime Warranty

Any turbine that has been crashed, however minor, is excluded from this warranty. Any turbine that, in the opinion of Talos Devices, has been abused or shows neglect may be denied coverage under the terms of the Talos Devices Limited Lifetime Warranty.

Parts Coverage Under the Talos Devices Limited Lifetime Warranty

• All internal lubricated parts
• Diffuser
• Shaft tunnel
• EGV
• Injectors
• Exhaust cone (outer)
• Exhaust cone (inner)
• Exhaust cone support
• Shaft
• Compressor
• Turbine wheel
• Bearings
• Combustion chamber
• RPM sensor
• Fuel pump (Talos Devices manufactured)
• All miscellaneous support parts necessary for turbine assembly

Parts and Services Not Covered

• All internal lubricated partsAll items not specifically listed in the Parts Coverage list above.
• Repairs needed on any turbine caused by an aftermarket installed component.
• Repairs caused by crashes or other physical damage, accidents, damage from fire or explosion, other casualty losses or losses due to negligence, or failures caused by unauthorized modifications to the turbine or the installation or use of any parts or components not authorized by Talos Devices.

Warranty Claim Process

Warranty Remedies

• If a product is found defective under warranty, Talos Devices will, at its sole discretion:
• Repair the product using new or refurbished parts, or
• Replace the product with a new or refurbished unit of equal or greater value.
• Replace the produAny repair or replacement does not extend the original warranty period. The warranty on repaired or replaced products is limited to the remaining term of the original warranty.ct with a new or refurbished unit of equal or greater value.